Cresta's AI platform will streamline ticketing operations and fan service for the iconic baseball franchise.
NEW YORK, June 25, 2026 /PRNewswire/ -- Cresta, the unified customer experience AI platform for human and AI agents, today announced a new partnership with the New York Mets. Through the partnership, the Mets will introduce Cresta's AI across ticketing operations and service to improve fan interactions and drive further efficiency.
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