Alabama Power enhances customer communication ahead of hurricane season

As part of 2021’s Hurricane Preparedness Week, Alabama Power is announcing new methods of communicating with customers, including an interactive map and personalized alerts. These tools give customers the information they need – how and when they want it.

“We are committed to providing reliable service and timely, accurate communication to our customers,” said Jonathan Porter, Alabama Power senior vice president of Customer Operations. “We understand our customers look to us to restore service as quickly and safely as possible when severe weather strikes. These tools allow customers to track restoration progress through their preferred method of communication.”